What are RTA Cabinets?

RTA stands for Ready To Assemble – some people use the term unassembled or knocked down (KD), RTA cabinets are shipped in easy to assemble pieces that can be built in approximately 15 - 20 minutes.

What does Assembled or Built Cabinets mean?

Assembled cabinets come with each cabinet built, individually wrapped and ready to be installed when they are unboxed.

Do you offer the cabinets Assembled?

We do offer the cabinets assembled for an additional 20%, please call us at 1800-788-7575 and one of our representatives will assist you.

Should I purchase the Cabinets RTA or Assembled?

If you are a do-it your selfer and are comfortable with putting things together go with the RTA option as you will save money, if you aren’t comfortable or confident with assembling or don’t have the time then go with the assembled option.

Do you have sample doors?

Yes, there is a $14.99 deposit which gets refunded upon placing your kitchen order. We credit up to two sample doors per order.

Should I order a sample door?

We strongly recommend ordering a sample door before you order the full kitchen so you can see the actual color, door style and quality, stains and paint can look different on your screen then in real life in your kitchen with your lighting.

Do you charge for a kitchen design?

No, we offer free 3D kitchen design, all you have to do is send us your kitchen measurements and one of our kitchen designers will send you a free design and quote.

Are the outside of the cabinets finished?

The outside side panels for most of our collections are finished so you don’t need an extra skin unless you want decorative doors. The back of the cabinets aren’t finished so if you are creating an island or peninsula you will want to get a 1/4" panel for the back with outside corner molding for the corners.

Do you have Glass Doors?

Yes, we have Glass doors for most of our collections in a few different styles and sizes, we have Mullion glass doors, prairie glass doors and plain glass doors. If there is a specific size door that you want glass for and don't see it we can have the door prepped for glass and you will have the glass installed locally giving you the option of clear glass, frosted glass or any other type of glass.

What does a full overlay door mean?

The frames are 1 1/2" wide, so this means that 1/4" of the frame is generally exposed around the edges of the door and drawer fronts. For a frame-less cabinet the door will cover the full front of the cabinet with about 1/16" of the sides exposed.

Do your cabinets have full overlay doors?

All of our cabinets except for the Contractor Specials have full overlay doors and drawers.

Do you have any other cabinet options from what I see online?

Yes, if you’re looking for a specific color or door style and don’t see it online please give us a call we might be able to help you.

How much does shipping cost?

Shipping will be calculated upon checkout based off your order total, please give us a call when you are ready to place your order and we can get you a custom quote based on your order size and ship-to location. If there are tall cabinets like Pantries or Oven cabinets or if its a location far from the warehouse the shipping wont always cover our calculated rate and we will reach out to you before we process the order with a correct shipping cost. If you order more than one style and it ships from two different warehouses there can be an additional shipping cost.

Can I order more than one cabinet style in a single order?

As long as the cabinets ship from the same warehouse then you can combine styles at the same shipping rate, if your order ships from two warehouses the online quoted rate wont always cover the shipping cost and we will reach out to you before we process the order. You can also contact us to see if your mixed order qualifies.

Is there a minimum order?

No. At RTA Wood Cabinets we supply kitchens of all sizes, whether you need two cabinets or twenty cabinets.

Are the cabinets strong enough to hold granite or concrete?

All of our cabinets lines are more than strong enough to hold granite or concrete.

Can I buy just doors?

Unfortunately we do not sell just doors by themselves. The only exception to that are the decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets or if you are ordering a full kitchen and need a few doors we can get it for some of our lines.

Can I handle my own shipping?

We work with 3rd party logistics companies, that allow us to get some low rates on shipping. We try to get the best rates possible for our customers, but if you are able to get a better rate, you can certainly handle your own shipping. If you want to handle your own shipping, you will be responsible for creating the paperwork, arranging the pickup, and filing any claims if you receive anything damaged for visible and concealed damage.

When will my credit card be charged?

We will charge your card as soon as the order is placed since we start processing the order very quickly.

What payment methods do you accept?

We take any major credit card or debit card and you can send us a check as well.

Where do you ship from?

We ship from one of Five distribution centers based in Fall River MA, Atlanta, Denver, NJ and Chicago, its based of the style you choose and your location.

Where do you ship to?

We ship all over the continental US, please contact us for international shipments.

How long does shipping take?

Most orders are delivered within 2 weeks, assembled orders can take up to 3 weeks. We do have some lines that ship out in 3 business days with an option to rush out in 1 day which will have a shorter delivery time.

How are the cabinets delivered?

We ship with a common carrier and they will contact you in advance to set up a delivery appointment. All deliveries are curb side, if there is a long driveway most of the carriers will not drive in and leave it at the curb off the main street.

Will I be notified when my cabinets ship?

Once your cabinets ship out you will receive an email with the tracking information.

How should I prepare for delivery?

Try to give yourself a few extra days from when your cabinets are delivered to you needing to install them or scheduling your contractor this way in the event there is a damaged part or missing item it leaves you with enough time to get a replacement and avoid having to reschedule your contractor. You should make sure to have somebody there to help you carry the cabinets in as all deliveries are curbside delivery.

What happens if I get a damaged cabinet or something is missing?

Please count and examine all packages at time of delivery. If there is a shortage please note which items are missing on the delivery receipt before signing and send the list to our Customer Service Department RTA Wood Cabinets cannot be held liable if you sign for your order without noting that pieces are missing. You will be responsible for re-ordering any missing pieces so please make sure to do a thorough check when your order comes. If any items are damaged upon delivery please note the damage on the delivery receipt before signing it and accept the item. If there is concealed damaged we must be notified within 3 days to enable us to replace parts or the damaged product at no cost to you.

Will I receive a new cabinet if something is damaged in the box?

Depending on the damage, in most cases a replacement part will be sent, not an entire new cabinet. The manufacturer reserves the right to determine the most cost effective and efficient method to correct the damage and/or defective cabinets/accessories. For example if a door is cracked, you would receive a new door not a whole new cabinet, for a damaged side panel you would usually receive a replacement panel.

What happens if I get a damaged 4x8 Panel?

Due to the size of the 4x8 panel they are difficult to ship and are more prone to  minor damage like chips on the edges, being that they are generally used for the back of an island and will be cut down from 48" to 34 1/2" there will usually be enough material for your project without a replacement, if you need the full panel we will replace it. Please note the damage on the delivery receipt before signing it.

What if I receive damages on an Assembled cabinet order?

The cabinet manufacturers reserve the right to determine the most cost effective and efficient method to correct damaged items as a result of manufacturer defect or freight/shipping damage. This may not involve a total cabinet/accessory replacement. For example, a cabinet with a damaged door would receive a new door - not an entirely new cabinet. Do not install the cabinet before reaching out to us and sending us pictures of the damage.

Should I assemble cabinets with damages if I’m just waiting for a part?

No, if any cabinets are damaged, please do not assemble these cabinets. The pictures needed by our claims department must be unassembled cabinets. Due to manufacturer guidelines, replacement parts will not be issued for cabinets that are already assembled because the manufacturer does not know the damage did not occur during assembly. Please leave any damaged cabinets unassembled until customer service lets you know it is ok to proceed with assembly.

What do I need to do on delivery besides unload the cabinets/accessories?

1. It is extremely important that you do a piece count and make sure all ordered pieces are there (unless you’ve been informed of any out of stock items). Some pieces may be packaged together, i.e. crown molding, fillers, etc… If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for, if you’re not able to, mark the Bill of Lading (BOL – shipping paperwork that the driver has) that you weren’t able to verify the piece count in that specific box. If there is anything missing, it must be noted on the BOL. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any shortages, we will need a copy sent to us to process your replacement order. If shortages are not noted on the BOL, we will not be able to reship these items for no charge.

2. In addition to doing a piece count, you want to check each box for visible damage. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the BOL and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the BOL. The boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any damages that occur in transit and will only approve replacements if the damages are noted on the shipping paperwork (Bill of Lading – BOL) on your delivery.

Is there a warranty?

The Highland, Oxford and Casselberry collections have a limited lifetime warranty. The Elegant, Fashion, Richmond, Polar, Milano, Versailles, Luxor collections have a limited lifetime warranty. The Essex, Trenton and Yarmouth collections have a 5 year warranty, The Amesbury, Upton Brown and Harbor collections have a 1 year warranty. The Horizon, Sterling and Harbor collections have a 3 year warranty. The manufacturer may elect to repair or replace any product covered by this warranty. Natural variations in wood grain or color may cause your cabinet to not exactly match the original sample or be exactly the same as one another, this is due to the natural characteristics of wood grain and color. Additionally, the characteristic of wood is to expand and contract over time. As such hairline cracks and/or finish stress lines may become visible on painted or stained mitered doors or wooden joints, and is not considered a defect.

Can I cancel my order or make revisions?

Once an order ships out we can’t cancel it, After the order is placed but before it ships we usually can't make any revisions and if we have to cancel it there is a 25% Restock fee from the manufacturer for credit card and warehouse handling.

Will I be able to accept my delivery by myself?

Many cabinets will be very large and heavy (in excess of 100 lbs) so having 1 or 2 additional people to help is highly recommended. The delivery drivers work for the freight companies (not and for insurance purposes, are not able to assist in unloading any cabinets so he or she would not be able to help during this process.

Will I be reimbursed for any labor or time needed to repair any damaged cabinets?

If replacements parts are needed, is only responsible for providing those parts. Unfortunately, we will not be able to reimburse any additional costs of labor incurred by the customer to replace or repair damaged cabinets.

What is your return policy?

In order to make a return you must contact us within 7 days of delivery. Returns must be authorized by one of our representatives. All items must be unassembled in its original unopened packaging. There is a 25% restocking fee on all returns. The customer is responsible for shipping the items back to us and for the original freight cost if there was free shipping. We have to receive it in re-sellable condition otherwise no credit will be given. Assembled cabinets cannot be returned. Sample doors cannot be returned. Trim and Moldings cannot be returned.