sales@rtawoodcabinets.com

FAQ

What are RTA Cabinets?

RTA stands for Ready To Assemble – some people use the term unassembled or knocked down (KD), RTA cabinets are shipped in easy to assemble pieces that can be built in approximately 15 - 20 minutes.

What does Assembled or Built Cabinets mean?

Assembled cabinets come with each cabinet built, individually wrapped and ready to be installed when they are unboxed.

Do you offer the cabinets Assembled?

We do offer the cabinets assembled for an additional 15%, please call us at 1800-788-7575 and one of our representatives will assist you.

Should I purchase the Cabinets RTA or Assembled?

If you are a do-it your selfer and are comfortable with putting things together go with the RTA option as you will save money, if you aren’t comfortable or confident with assembling or don’t have the time then go with the assembled option.

Do you have sample doors?

Yes, there is a $24.95 deposit which gets refunded upon placing your kitchen order.

Do you charge for a kitchen design?

No, we offer free 3D kitchen design, all you have to do is send us your kitchen measurements and one of our kitchen designers will send you a free design and quote.

Are the outside of the cabinets finished?

The outside side panels for most of our collections are finished so you don’t need an extra skin unless you want decorative doors. The back of the cabinets aren’t finished so if you are creating an island or peninsula you will want to get a 1/4" panel for the back with outside corner molding for the corners.

Do you have Glass Doors?

Yes, we have Glass doors for most of our collections in a few different styles and sizes, we have Mullion glass doors, prairie glass doors and plain glass doors. If there is a specific size door that you want glass for and don't see it we can have the door prepped for glass and you will have the glass installed locally giving you the option of clear glass, frosted glass or any other type of glass.

Do you have any other cabinet options from what I see online?

Yes, if you’re looking for a specific color or door style and don’t see it online please give us a call we might be able to help you.

How much does shipping cost?

Shipping will be calculated upon checkout based off your order total, please give us a call when you are ready to place your order and we can get you a custom quote based on your order size and ship-to location.

Is there a minimum order?

No. At RTA Wood Cabinets we supply kitchens of all sizes, whether you need two cabinets or twenty cabinets.

When will my credit card be charged?

We will charge your card as soon as the order is placed since we start processing the order very quickly.

What payment methods do you accept?

We take any major credit card or debit card and you can send us a check as well.

Where do you ship from?

We ship from one of four distribution centers based in Fall River MA, Atlanta, NJ and Chicago.

Where do you ship to?

We ship all over the continental US, please contact us for international shipments.

How long does it take to receive my order?

Most orders are delivered within 2 weeks.

How are the cabinets delivered?

We ship with a common carrier and they will contact you in advance to set up a delivery appointment. All deliveries are curb side, if you want an inside delivery please contact us and we will get a price for you.

Will I be notified when my cabinets ship?

Once your cabinets ship out you will receive an email with the tracking information.

How should I prepare for delivery?

Try to give yourself a few extra days from when your cabinets are delivered to you needing to install them or scheduling your contractor this way in the event there is a damaged part or missing item it leaves you with enough time to get a replacement and avoid having to reschedule your contractor.

What happens if I get a damaged cabinet or something is missing?

Please count and examine all packages at time of delivery. If there is a shortage please note which items are missing on the delivery receipt before signing and send the list to our Customer Service Department customerservice@rtawoodcabinets.com RTA Wood Cabinets cannot be held liable if you sign for your order without noting that pieces are missing. You will be responsible for re-ordering any missing pieces so please make sure to do a thorough check when your order comes. If any items are damaged upon delivery please note the damage on the delivery receipt. If there is concealed damaged we must be notified within 3 days to enable us to replace parts or the damaged product at no cost to you.

Should I assemble cabinets with damages if I’m just waiting for a part?

No, if any cabinets are damaged, please do not assemble these cabinets. The pictures needed by our claims department must be unassembled cabinets. Due to manufacturer guidelines, replacement parts will not be issued for cabinets that are already assembled because the manufacturer does not know the damage did not occur during assembly. Please leave any damaged cabinets unassembled until customer service lets you know it is ok to proceed with assembly.

What do I need to do on delivery besides unload the cabinets/accessories?

1. It is extremely important that you do a piece count and make sure all ordered pieces are there (unless you’ve been informed of any out of stock items). Some pieces may be packaged together, i.e. crown molding, fillers, etc… If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for, if you’re not able to, mark the Bill of Lading (BOL – shipping paperwork that the driver has) that you weren’t able to verify the piece count in that specific box. If there is anything missing, it must be noted on the BOL. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any shortages, we will need a copy sent to us to process your replacement order. If shortages are not noted on the BOL, we will not be able to reship these items for no charge.

2. In addition to doing a piece count, you want to check each box for visible damage. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the BOL and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the BOL. The boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any damages that occur in transit and will only approve replacements if the damages are noted on the shipping paperwork (Bill of Lading – BOL) on your delivery.

Is there a warranty?

The cabinets have a 5 year warranty, the manufacturer may elect to repair or replace any product covered by this warranty.

Can I cancel my order?

Once an order ships out we can’t cancel it, please notify us as soon as possible and we will try to stop it before it ships. If it’s an assembled order we can only stop it before the assembly starts. There will still be a 10% fee for credit card and warehouse handling for all canceled orders.

Will I be able to accept my delivery by myself?

Many cabinets will be very large and heavy (in excess of 100 lbs) so having 1 or 2 additional people to help is highly recommended. The delivery drivers work for the freight companies (not RTAWoodCabinets.com) and for insurance purposes, are not able to assist in unloading any cabinets so he or she would not be able to help during this process.

Will I be reimbursed for any labor or time needed to repair any damaged cabinets?

If replacements parts are needed, RTAWoodCabinets.com is only responsible for providing those parts. Unfortunately, we will not be able to reimburse any additional costs of labor incurred by the customer to replace or repair damaged cabinets.

What is your return policy?

In order to make a return you must contact us within 7 days of delivery. Returns must be authorized by one of our representatives. All items must be in original packaging and unassembled. There is a 25% restocking fee on all returns. The customer is responsible for shipping the items back to us and we have to receive it in re-sellable condition otherwise no credit will be given. Assembled cabinets cannot be returned. 

 

 

Free Kitchen Design

Free Kitchen Design

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