How to accept your cabinet delivery
The freight company will call to schedule the delivery. The delivery will usually be a curbside liftgate delivery. Curbside, meaning the delivery will be made either at the curb or in your driveway, depending on what the driver deems the easiest and safest way to deliver your order. Some order with double skids wont come with liftgate and the cabinets will have to be taken off the truck.
Many cabinets will be very large and heavy (in excess of 100 lbs) so having 1 or 2 additional people to help is highly recommended. The delivery drivers work for the freight companies (not RTAWoodCabinets.com) and for insurance purposes, are not able to assist in unloading any cabinets so he or she would not be able to help during this process.
Upon arrival of your order, please inspect all items and make sure everything is there with no noticeable damages, torn, dents or holes in the boxes. Please also make sure you are not missing any pieces. The best way to do this is to print out your order and cross reference it against the delivery.
Some pieces may be packaged together, i.e. crown molding, fillers, etc… If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for, if you’re not able to, mark the Bill of Lading (BOL – shipping paperwork that the driver has) that you weren’t able to verify the piece count in that specific box. If there is anything missing or damaged, it must be noted on the BOL before signing it. Please note the number of missing items or damaged boxes with item numbers on the BOL. Make sure to get a copy of the BOL with the driver’s signature and that the driver has a copy noting any shortages, we will need a copy sent to us to process your replacement order.
Do not refuse any damaged items, just make sure to note it on the delivery slip. Do not assemble any cabinets that have any damaged parts before contacting us. Please report all damages/missing items within 5 days, if you need an extension please contact us. Please report all damages/missing items in one email so all replacements parts can be shipped together. Please email your sales rep or email@example.com with any damage or missing items along with your order number, pictures and the delivery slip.