How to Accept Your Cabinet Delivery

Scheduling: The freight company will call you to schedule the delivery.
Delivery Type: Typically, deliveries are curbside with a liftgate, meaning the delivery will be made at the curb or in your driveway, depending on what the driver deems safest. For orders with double skids, a liftgate may not be available, and you will need to unload the cabinets from the truck.

Cabinet Size and Weight: Many cabinets are large and heavy (over 100 lbs). It's highly recommended to have 1 or 2 additional people to help with unloading.
Driver Assistance: Delivery drivers work for the freight companies and, due to insurance policies, are unable to assist in unloading cabinets.

Upon Arrival: Inspect all items for damages, such as tears, dents, or holes in the boxes. Verify that all pieces are present.
Cross-Referencing: Print out your order and cross-reference it with the delivery to ensure nothing is missing.
We cannot guarantee a replacement for visible damage if it was not noted on the delivery slip.

Inspection: Open accessory boxes (e.g., crown molding, fillers) while the driver is present to ensure all pieces are accounted for. If you cannot do this, note on the Bill of Lading (BOL) that you were unable to verify the contents.
Documentation: If any items are missing or damaged, note this on the BOL before signing it. Include the number of missing items or damaged boxes with item numbers on the BOL. Ensure you get a copy of the BOL with the driver’s signature and that the driver also has a copy noting any shortages or damages.

Damaged Items: Do not refuse any damaged items. Note the damages on the delivery slip and do not assemble any damaged cabinets before contacting us.
Reporting: Report all damages or missing items within 5 days. If you need an extension, please contact us. Report all issues in one email to ensure all replacement parts can be shipped together.
Contact Information: Email your sales representative or customerservice@rtawoodcabients.com with details of the damages or missing items, including your order number, pictures, and the delivery slip.